News tagged with 'Poor Customer Service'

Thousands of Northwest Airlines passengers who were stranded at Detroit's airport in a 1999 blizzard will share in a $7.1 million settlement agreed to by the airline. Passengers brought a class action lawsuit against the airline in June 1999 after almost 8,000 of them were forced to sit in planes on the tarmac for ove

In an effort to reduce the alarming number of airline delays, the Bush administration is encouraging the construction of new runways across the country. The administration is planning on reducing the complexity of environmental reviews that must accompany runway construction. The FAA has concluded that the fastest wa

The latest figures from the Federal government reveal what the traveling public already knows, more flight are delayed than ever before. It should come as no surprise that passenger satisfaction is also at an all time low. According to the Transportation Department's report, airline passenger complaints are up 16% ov